Refund policy

Refund Policy

Thank you for shopping with us! We want you to love your purchase. Because we source our products globally to offer you the best prices, we do not accept physical returns. Instead, we offer partial solutions for eligible issues.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or if you received the wrong product, you are eligible for a partial refund or a discounted replacement.
  • Time Limit: Contact us within 5 days of delivery.
  • Requirement: Email us your order number and clear photos/videos of the item's issue.
  • Outcome: Once verified, we will issue a 50% partial refund to your original payment method, OR we will send a free replacement item. (Note: Choosing the replacement ensures you do not lose the sale entirely).
Lost or Delayed Packages

If your order does not arrive within our promised shipping window (typically 30–45 days depending on your location), we will investigate the shipment.
  • Please contact us if your tracking status has not updated for more than 15 business days.
  • Validated lost packages are eligible for a 50% partial refund or a 100% store credit gift card to use on our website.
Strict Policy Exceptions & Non-Refundable Scenarios
Absolutely no refunds, partial refunds, store credits, or replacements will be issued under any circumstances for the following:
  • Buyer’s Remorse: Requests based on a change of mind, finding a lower price elsewhere, or realizing the item is no longer wanted or needed.
  • Sizing or Variant Errors: Selecting the wrong size, color, style, or technical specification at the time of purchase. Customers are fully responsible for reviewing their shopping cart before checking out.
  • Address & Delivery Errors: Packages that are misdelivered, lost, or returned due to an incorrect, incomplete, or outdated shipping address provided by the buyer.
  • Unclaimed or Refused Deliveries: Failure to pick up a package from a local post office, failure to pay local import/customs duties, or refusing delivery when presented by the courier.
  • Minor Cosmetic/Packaging Imperfections: Slight variations in color due to monitor settings, minor wrinkles in fabric, or damage strictly isolated to the outer shipping box or packaging that does not affect product functionality.
  • Delayed Shipments: Orders that are still within transit or experiencing standard logistical, customs, or holiday delays, provided they have not exceeded our maximum delivery window.
  • Exceeded Deadlines: Any claim initiated on Day 6 or later following the tracking number's "Delivered" timestamp.